Legal
Shipping Policy
Here’s what to expect once you’ve placed your order, from the day we start making your art book to the day it reaches your door.
1. How long it takes
Most orders arrive within 7–12 working days of the day you place them. That covers both the time we take to make and dispatch your book, and the courier’s time on the road.
Production. We print, bind, and dispatch your art book within 5–7 working days of your order.
Delivery. Once your book ships, the courier covers the rest of that window, depending on where you are in India.
You’ll receive tracking details by email as soon as your order is on its way.
2. Shipping charges
Delivery is included in the price you see, so there is nothing extra to pay at checkout.
3. Delays
We’ll always try to keep you posted, but some things are outside our control and can slow delivery down:
- Festivals and public holidays
- Courier or weather disruptions
- Remote or hard-to-reach locations
Once your book has shipped, we’re not responsible for delays caused by our courier partners, though we’ll help however we can.
4. If your book arrives damaged
If your art book arrives damaged, or there’s a printing or binding defect, we’ll make it right with a free reprint and reshipment, at no cost to you.
Just take photos of the packaging and the book, and contact us at support@heartlisted.com within 7 days of delivery.
5. Where we ship
For now, we ship only within India.
© 2026 Heartlisted
Made with care in India